FAQ's regarding My Account
To register an account, click Login/Register at the top of the page or visit the Registration page and fill in your details. Once you've filled out your details, click Submit at the bottom of the page.
To sign in to your account, go to Sign In/Register at the top of the page.
Click Login/Register at the top of the page and next to the login button, there is a link that says "Forgotten password?". Click the link and a pop-out window will appear with instructions on resetting your password.
Log in to My Account where you can find options on updating your account information including your email address, password and your stored addresses.
To change your order, please speak with a member of our team on the live chat or give us a call quoting your order number.
Please note that because of our turnaround speeds and production process, your items will be printed soon after you place your order. However, we will always do our best to change the order as late as possible.
If you have uploaded the wrong artwork, please contact a member of our team using the live chat or call us quoting your order number.
Please note that because of our turnaround speeds and production process, your items will be printed soon after you place your order. However, we will always do our best to change the artwork as late as possible.
You can change the shipping address of your order before it is dispatched. It is sometimes possible to change the order during transit. Please speak to a member of our team on the live chat to arrange this.
If you have moved and want to change your delivery address for future orders, you can add the new address to your account under My Addresses where you can view all of your address.
To cancel an order, please contact a member of our team using the live chat or give us a call.
Please note that because of our turnaround speeds and production process, your items will be printed soon after you place your order. This means that we can only cancel your order if it has not reached the processing or manufacturing stage. Cancelling an order at either of these stages will incur charges.
Once your order has been dispatched, you will automatically be emailed a tracking link.
You can also find the tracking link in your order details in the My Orders section.
The first thing you should do is use the tracking link sent to you when your order was dispatched. It may be that the courier has tried to deliver your order and you were not in. They may have left your order in a safe place or with a neighbour, in which case they will leave a note to explain this.
If you are still unable to locate your order, please speak to a member of our team on the live chat and they will be able to assist you in locating it.
Please contact us by phone or by live chat as soon as possible to speak with a member of our customer service team. Please ensure you have your order number to hand.
Our team may ask for pictures of the issue to get a better understanding of what is going on.
In some cases, we may ask you to send the order back to us and we will arrange a courier to collect the order from you.
Artwork and Guidlines
PP stands for Printed Pages. This term is often used for products such as brochures, folded leaflets and folders to refer to the number of pages being printed (or the number of pages it's possible to print) on the product.
Shipping and delivery
Our standard delivery rate is free for all UK mainland deliveries. Additional delivery rates may be applied for Northern Ireland and the Channel Islands.
Our factories use a variety of couriers. Our main couriers include:
- Interlink Express / DPD
Deliveries to Northern Ireland and the Channel Islands can take an extra 1-2 days to arrive. Please speak to a member of our team before placing an order to get an accurate estimate on your delivery.
We can ship anywhere in the world. However, this is a special service and is not currently available on our website. If you require shipping to an address outsite of the UK, please speak to a member of our team using the live chat.
We don'y currently offer Saturday deliveries on our website but we can arrange for your this. However, there is an additional fee for this set by our carriers. Please speak to a member of our team using the live chat to arrange a quote for a Saturday delivery.
All deliveries to Mainland UK are made the day after leaving our factories. Therefore, we're unable to upgrade deliveries to arrive any faster.
However, carriers such as FedEx arrange for all deliveries to be made before noon. We can't guarantee that your order will be sent with FedEx, but we can request it if you contact us via the live chat when placing an order (carrier choice is made by our dispatch teams at their discretion).
Deliveries are scheduled between 7am and 7pm by our carriers.
If you miss a delivery, the carrier will leave a note or a "Sorry We Missed You" card with information on how to rearrange delivery. In some cases, the carrier will leave your parcel with a neighbour and also inform you with a "Sorry We Missed You" card.
If a card was not left on a missed delivery, please contact our team using the live chat and we will assist in locating your order and arranging a redelivery.
Payments and Billing
We currently accept payments made with most major cards including:
- American Express
We also accept bank transfers.
Credit accounts can be set up via our sales and accounts team. There are certain criteria that must be met. Please email our sales department (firstname.lastname@example.org) for more information on how this can be set up.
Please also see our Print for Trade Account page for more information.
There are no charges or transaction fees added for payments made by credit or debit cards.
No, we do not store any credit or debit card details on our servers or databases. Nor is your credit or debit card details stored with Stripe, our card payment provider.
All current and previous orders can be viewed in the My Orders section under My Account. From there, you can view, download and print invoices for any of your previous orders.
Currently, the only way for us to do this is to provide you with a discount code for your credited amount. You can then apply the discount code during the checkout process.
Please speak to a member of our team on the live chat to arrange your credit to be converted to a discount code.
Yes you can easily re-order any job you've done with us in the past. You can view your previous orders in My Orders which has a convenient "Re-order" button in the top right corner. You can also re-order specific designs and products through this area as well.
Please note: If you have placed an order as a guest and not created an account, you will not be able to make re-orders. Please upgrade your account to a full free account to take full advantage of our website features.
Please contact our customer support team via the live chat who can find the order on our order management system using very minimal information.
If you have placed an order using guest checkout, and then upgraded your account to a full account at a later date, we won't be able to transfer that order into your account.
Please contact our customer support team via the live chat and we can pull up all information on your previous orders placed with a guest account, including artwork.
Policies & Other Info
Once you've placed your order, you will automatically receive an order confirmation and an invoice for your order. You can also download a copy of your invoice from My Orders
Some types of printing are subject to VAT depending on the content of the artwork being printed on them. For example, a flyer is normally zero rated but if the artwork being printed onto it contains a form, or is a voucher (e.g. bring this flyer with you and get a free drink) then the item becomes standard rated, and VAT will have to be charged on it.
All business stationary, posters, roller banners and exhibition stands are subject to VAT.
Products that are zero rated include flyers, leaflets (folded) and brochures.
For more information please see the UK government website regarding VAT on print
The current VAT rate for standard rated printed products is 20%.