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Returns & Refunds Policy

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015.

Refunds

  1. If a product is defective, we will require photographic evidence, if it's deemed as our fault, we will either refund, credit or supply a reprint depending on the customer’s needs. Larger orders may be requested to be sent back in order to process a refund or reprint.
  2. We are always happy to offer a reprint if we deem that the error is ours. However, if a reprint is not possible, we are open to giving a refund or credit
  3. All defective work must be returned to us before replacement, this is subject to the type of product, we accept various cases where we will be able to be determine if the items need to be returned via photographic evidence.
  4. If the subject work is not available, we will assume that it has been accepted and no replacement will be provided.
  5. Our service is print as you see fit, meaning your original artwork will not be altered as it gets processed for print. Keep in mind that we do not offer colour matching so we will not be held liable on colour differences from screen to print.
  6. Refunds are issued within 14 calendar days of us receiving the returned goods or acceptable proof of return where a refund is due.
  7. Cancellation charges Any costs incurred for work already carried out up to the date of written cancellation will also be charged for and deducted before any refunds are made. If the order has not yet been paid for, then an invoice will be raised for the amount concerned and sent to the responsible party.

Cancellations

  1. This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty or misdescribed.
    1. If you'd like to make any amendments to your order, please email us at hello@apprintable.com. Once your artwork is approved for production, no further changes can be made to the order, meaning we are unable to cancel or amend your artwork or product specifications. This is a strict policy due to our automated production process, as orders are accepted into our production run immediately. As our products are made to your specification, the statutory right to cancel does not apply once production has started (Consumer Contracts Regulations 2013).
    2. If your order has already been processed for print, we are not able to make any further changes and your artwork will be printed as you originally uploaded, we will not be held liable for any costs of reprints should you require any.
  3. Complaints must be registered with us within 14 days including weekends of receiving the order. Longer than this may result in the complaint not being upheld or rejected. We need to be able to verify that the issue was a result of our production process or courier mishandling, this is why we need the complaint registered as soon as it is received.
  4. All of our products come personalised to our customers’ specifications. As a result of this, we are unable to accept returns.
  5. A processing fee of £5.00 (ex VAT) will be applied in the event that incorrect artwork is submitted and is then found to be unable to meet our printing requirements should you request a refund.

Faulty Goods

  1. If there is a problem with the goods, please contact us in writing within 30 days of delivery to discuss the matter further.
  2. If the goods are found to be faulty upon delivery or not as described, you may reject the order and claim a full refund. You must notify us within 30 days of delivery. We may request the goods be returned so we can assess and process your remedy.
  3. No claim for faulty goods can be made if any of the following applies: deliberate damage or negligence, improper use or careless maintenance, normal wear and tear, or failure to follow the provided instructions.
  4. For UK orders, please contact hello@apprintable.com to arrange the return. Once a fault is confirmed, refunds are processed within 14 calendar days of receiving the goods back or acceptable proof of return. Reasonable return postage will be reimbursed against a receipt; excessive costs may be disputed.
  5. If an incorrect product has been sent, we will refund your purchase including the original shipping costs. Any costs you incur for returning the wrong item will also be refunded once we receive the goods.

Events outside of our control

  1. Apprintable shall not be held liable for any failure or delay in the performance of its obligations resulting from events beyond its reasonable control. Such events may include, however are not limited to, strikes, labour disputes, natural disasters, acts of terrorism, government regulations, transportation disruptions, or any other unforeseen circumstances ("Force Majeure Events").
  2. In the event of Force Majeure Events, we shall not be responsible for any direct, indirect, incidental, consequential, or special damages arising out of or in any way connected with the inability to fulfil its obligations. This limitation of liability applies to all claims, whether based on contract, warranty, or any other legal theory.
  3. We will attempt to make reasonable efforts to promptly notify the customer of any Force Majeure Event and its impact on the performance of services. However, Apprintable shall not be liable for any failure to give notice if such failure is due to circumstances beyond its control.
  4. We will make reasonable efforts to mitigate the impact of Force Majeure Events and resume normal operations as soon as practicable.

For any query about this policy, contact hello@apprintable.com.